FAQ

Frequently Asked Questions

Here you can find some of the most common questions that clients may ask during the recovery process.

How did you get my information?

That will be provided over the phone.

How do I complete the KYC procedure?

That information will be provided over the phone or email.

Can I trade with my Investments?

Yes, you can trade with your investments that you have on our platform. We don't encourage anyone for such a decision and we don't offer any services or support for the trading section. If clients wish to trade with their funds we take no responsibility over their possible loss of funds.

How do I contact you back?

We can schedule an appointment over the phone or you can contact us through email and chat support on icmrecovery.com

When can I contact the customer support on the webiste?

The customer support is available 24/7.

Are you regulated?

Yes, we are. Any Information regarding ICM Recovery can be provided by our Agents. All client funds are held in segregated client trust accounts with Top -Tier International banks. ICMRecovery does not use these funds for any operational expenses or purposes.

Why did you contact me?

This information can be provided over the phone due to risk liability account status.

How much time do I have to wait to receive a transaction after completing all the steps?

It would take approximately from 48-72 hours or 1-3 business days. All the process depends initially from clients response time. If all the process is met with cooperation from clients end, the transaction does not exceed the 3 business days.

Can I make a withdraw on my bank account?

Yes. You can make a withdrawal to your bank account. This is the only withdrawal method.

How do I get my investments back?

These are very sensitive information and the process will be explained by one of our representatives on a scheduled appointment.

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